AI agents for stores, brands and marketplaces
Agents that answer order questions, handle returns, write catalog content and reconcile marketplace payouts. Your team approves refunds, prices and anything published.
Where retail and ecommerce teams lose time
Support queues spike
Order status and return questions flood chat and email after every sale, and response times suffer.
Returns drain margin
Return reasons go unanalysed, refunds are processed inconsistently and fraud patterns go unnoticed.
Catalog content falls behind
New products wait for descriptions, attributes and translations before they can go live.
Marketplace payouts do not add up
Fees, returns and adjustments make settlements hard to reconcile against orders.
Agents built for retail and ecommerce
Each agent does one job well, connects to the systems you already run, and stops for a person at the decisions that matter.
Order Support Agent
Answers order status, delivery and exchange questions on WhatsApp, chat and email from live order and courier data.
Returns Agent
Collects return reasons and photos, checks eligibility against policy and books reverse pickups.
Catalog Content Agent
Drafts product titles, descriptions and attributes from supplier data and images, in your brand voice and in local languages.
Marketplace Reconciliation Agent
Matches marketplace settlements to orders, returns and fee schedules, and lists discrepancies for claims.
Stock Alert Agent
Monitors sell-through and stock levels across channels and drafts reorder suggestions and price change proposals.
Review Response Agent
Drafts replies to product reviews and ratings and routes complaints to the right team.
From first call to agents in production
Choose one channel or queue and share recent tickets or data.
We connect the agent to your store, OMS and rules on XDQ AgentOS.
Your team reviews outputs on live customers during the pilot.
Measure the agreed KPIs and plan rollout at a fixed price.
- Tickets resolved without staff handling
- First response time
- Refunds processed within policy
- Products live with complete content
- Marketplace discrepancies recovered
Agents handle shopper data under DPDP and consumer protection rules in India, GDPR and consumer law in the UK and EU, and Gulf data protection laws. Published content and refund decisions are approved by your team.
AI agents for retail and ecommerce: common questions
Can an AI agent handle ecommerce customer support?
Yes, for most routine questions. The order support agent reads live order and courier data and answers questions about status, delivery, exchanges and policies on WhatsApp, chat and email. Anything involving compensation, complaints or unusual cases goes to a person with the context attached. Every reply is logged on XDQ AgentOS, and guardrails stop the agent from promising anything outside your policy.
Which platforms do you integrate with?
We integrate with Shopify, WooCommerce, Magento, custom storefronts, major marketplace seller panels, OMS platforms, courier aggregators, helpdesk tools and payment gateways. Most integrations use APIs. Where a marketplace offers only reports, the agent works from scheduled downloads. We confirm the integration list during the pilot brief and connect only what the first agent needs.
Will AI-written product content match our brand?
The catalog content agent works from your brand guidelines, approved examples and product data, and every draft is reviewed by a merchandiser before it goes live. You can set rules on tone, banned words and required attributes. Our Content Checker in XDQ xAgents can also review marketing copy for claims that need care before publication.
What does a retail agent pilot cost?
A focused pilot such as order support or marketplace reconciliation usually sits in the USD 5,000 to 20,000 band and runs 2 to 6 weeks. Small proofs of concept start from USD 1,000. Connected support, returns and catalog builds typically fall between USD 20,000 and 50,000, and multi-brand or omnichannel programmes can reach the USD 50,000 to 200,000 band.
From USD 49 or INR 2,999 a month. A person approves every step.