AI agents for SaaS teams that need to scale
Agents that triage support, guide onboarding, answer security questionnaires and flag churn risk. Your team approves anything a customer sees.
Where saas and technology teams lose time
Support scales with headcount
Every new customer adds tickets, and engineers get pulled into questions the docs already answer.
Onboarding stalls
New accounts miss setup steps, take longer to see value and become churn risks early.
Security reviews slow deals
Questionnaires arrive with every enterprise deal and take days of senior time to answer.
Churn signals go unread
Usage drops, support tone and billing issues sit in separate tools until the renewal is lost.
Agents built for saas and technology
Each agent does one job well, connects to the systems you already run, and stops for a person at the decisions that matter.
Support Triage Agent
Classifies and prioritises tickets, answers common questions from your docs and routes the rest with context and suggested fixes.
Onboarding Guide Agent
Tracks each new account's setup progress and sends in-app and email nudges for missed steps.
Security Questionnaire Agent
Drafts answers to security and compliance questionnaires from your approved policies and previous responses.
Churn Signal Agent
Combines usage, support and billing signals into an account health view and drafts save plans for at-risk accounts.
Renewal Desk Agent
Prepares renewal summaries, usage reports and draft quotes ahead of each renewal date.
Release Notes Agent
Turns merged changes and tickets into customer-facing release notes and help article updates.
From first call to agents in production
Pick one queue or workflow and share sample tickets or accounts.
We connect the agent to your tools with approval gates on XDQ AgentOS.
Your team reviews outputs on live accounts during the pilot.
Check agreed KPIs and fix scope and price for the next stage.
- Tickets resolved without engineering time
- Time to first value for new accounts
- Security questionnaire turnaround
- At-risk accounts saved
- Net revenue retention
Agents support SOC 2 and ISO 27001 programmes and handle customer data under GDPR, CCPA, DPDP and Gulf data protection laws. Customer data access is scoped by role and every action is logged.
AI agents for saas and technology: common questions
Can you build AI agents into our own SaaS product?
Yes. Beyond internal agents, we build in-product agents for SaaS companies, with tenant isolation, role-based access, approval gates and audit logs provided by XDQ AgentOS. We design the agent's tools, guardrails and evaluation so it behaves predictably for your customers. We run our own SaaS products, Drapto and Quotarider, so we build with production operations in mind.
How does the security questionnaire agent stay accurate?
It answers only from sources you approve, such as your policies, previous responses and trust centre content. Each draft answer cites its source, and anything without a clear source is flagged for your security lead. Nothing is sent until a person approves it. Our Policy Agent in XDQ xAgents can also help you draft and maintain the policies the answers depend on.
Will a support agent give customers wrong answers?
Guardrails limit the support triage agent to your documentation and approved answers, and it hands off to a person when confidence is low or the question is new. You decide which ticket types it can answer directly and which need review. Every reply is logged, so you can audit quality and refine the rules as the agent learns your product.
What does a SaaS agent pilot cost?
A focused pilot such as support triage or security questionnaires usually sits in the USD 5,000 to 20,000 band and runs 2 to 6 weeks. Early-stage teams can start with a proof of concept from USD 1,000. In-product agents and connected customer success builds typically fall between USD 20,000 and 50,000, and larger platform programmes can reach USD 50,000 to 200,000.
From USD 49 or INR 2,999 a month. A person approves every step.