Freshdesk and XDQ AgentOS
Questions the Support agent hands off become Freshdesk tickets.
What Freshdesk adds to your agents
Creates a ticket for every handoff, with the question and what the agent found
Works with: Support Agent.
Connect in a few minutes
- STEP 1
Open Connections
In your XDQ AgentOS workspace, open Workspace, Connections, and pick Freshdesk.
- STEP 2
Paste your keys
Copy your API key from your Freshdesk profile and paste it with your Freshdesk domain.
- STEP 3
Test and save
We test the connection before saving. The keys are stored encrypted.
- STEP 4
Let the agents work
Data comes in on its own every night, and actions show up where your team already approves work.
Other integrations
Freshdesk integration: common questions
Are my keys safe?
Keys are tested before they are saved, stored encrypted on the server, and never shown again in full. You can disconnect at any time, which deletes them.
Will anything be sent to my customers without me?
No. Agents draft messages and a person approves them first. Connections only change where an approved message is sent from, or bring data in.
What does it cost?
Connections are included with XDQ AgentOS. Agent work is counted in credits as usual.
XDQ AgentOS is not affiliated with or endorsed by these companies. Names are trademarks of their owners.
Connect Freshdesk and put your agents to work.
Send the workflow. Our sales experts reply with a scope and a custom quotation within two working days, or a straight answer that it isn't a fit.